AuditCall

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• Call Log Details The Edit button opens an extra panel of call detail for the call you're viewing. Several valuable tools can be found ...
• Contact Information Panel Each call in the log details will display the caller ID information associated with that caller, including the name, ...
• Multi-touch Attribution Reporting at the Contact Level The incorporation of multi-touch attribution reporting for contacts is now a part of the Visitor Detail panel within ...
• Telephone Consumer Protection Act (TCPA) FAQs What is TCPA? TCPA, or the Telephone Consumer Protection Act are rules and regulations put in place by The Federal Co...
• Toll Free A2P SMS Verification - Carrier A What do you need to know?  All toll-free numbers need to be registered to be able to send text messages. Text message...
• The FCC and the Evolution of Electronic Media A Glimpse into the Telecommunications Act of 1996 The landscape of electronic media in the United States has undergon...
• SIP/VOIP Setup The AuditCall platform can be enabled to allow routing to SIP devices.  However, due to the nature of SIP routing and...
• Difference Between an Agency and a Sub-account Plan types that offer sub-accounts are Growth, Connect, Marketing Pro, Sales Engage, and Enterprise. Sub-accounts are...
• Port Rejection Troubleshooting Although most numbers are portable, there are several common reasons why a port request may be initially rejected by ...
• Why do some phone numbers have an address requirement? Due to local regulations, some phone numbers require the user to be located in a particular region or to list their i...
• Enhanced Caller ID While basic caller ID is included in all our plans at no additional cost, we also offer the option of using our Enhan...
• Tracking Numbers Overview A Tracking Number is the phone number that your customers or potential customers will call. Before you can u...
• First and Last Touch You can adjust tracking sources to track either the first way that a visitor came to your website or the most recent ...
• Integrating AuditCall with Microsoft Ads Integrating AuditCall with Microsoft Ads allows you to automatically send offline conversions for your activities gen...
• Discover Google Ads Direct Connect The Value of Google Ads Direct Connect Our new integration connects directly with Google Ads’ API, allowing you to se...
• Google Analytics 4 Integration (Agency Plans) Google Analytics 4 (GA4) is Google’s new property designed to collect both web and app data. GA4 uses events instead ...
• Smart Routing Smart Routers allow you to directly route callers based on information that can be immediately gathered about them, s...
• Sending and Receiving Text Messages If your account has text-enabled numbers, you can send and receive text messages (SMS and MMS) through your text log....
• The Telephone Consumer Protection Act and How it Affects You What is TCPA? TCPA stands for the Telephone Consumer Protection Act. It's a U.S. federal law that restricts telemar...
• How to Prevent Your Phone Calls from Being Marked as Spam Today, where communication is key, the last thing you want is for your important phone calls to be mistaken for spam....
• What is the FCC and How Does It Impact My Business? The Federal Communications Commission (FCC) stands as a cornerstone of regulatory oversight in the United States, sha...
• Best Practices for Softphone and SIP The quality of a Voice over IP (VoIP) client call is heavily dependent on the environment that call is running in. Fr...
• Softphone Requirements The softphone can be used in the following plans: Sales Engage, Enterprise, Performance, Growth, and Connect.  If you...
• How Does Dynamic Number Insertion Work? Dynamic Number Insertion refers to the process where our tracking code dynamically displays a tracking number to your...
• How does the available balance system work? In order to start using AuditCall, you will need to setup an available balance. This minimum available balance varies...
• Activity Status (was Dial Status) In the activity log, there is a "Metrics" column that displays the Time Stamp and the Status of each activity. Here i...
• Understanding Know Your Customer (KYC) Not yet followed by anyone Understanding Know Your Customer (KYC) in the Telecommunications Industry  A Guide fo...